M&W – Warehousing and Distribution M&W Distribution Services, Inc., a West Logistics Group company, began in 1972 with a dedication to exceptional customer service and flawless execution. This is the foundation of everything we do. Since our beginning we have been meeting the contract and public warehousing needs of manufacturers and shippers nationwide. We have a proven track record in the logistics industry made possible by M&W’s unique corporate structure to guarantee outstanding customer service combined with a process driven management structure.
This commitment is continued through to our customer service department. Our clients are provided a personal customer service representative as well as a backup. Your representative handles all incoming and outgoing information for you on a daily basis and has been empowered to alter warehouse and transportation schedules in the interest of service to you and your clients. Each customer service representative has an average tenure of twelve years and has received the training necessary to utilize our information technology tools to manage your account. They work as an extension of your organization to handle any need on a daily basis. Exceptional customer service will remain our focus in the “Sudden Service” world we live in today.